Clear service pricing
Send-in servicing, maintenance and applicable calibration for smaller equipment, with a flat servicing fee quoted per item.
Additional repairs or replacement parts are quoted for approval before proceeding.
SERVICE & LOANER SUPPORT
The Care behind the Care.
They have you. Your equipment has House Hippo.
Servicing, coordinated shipping and pre-booked loaner support for your House Hippo equipment.
Plan your serviceExclusively for equipment purchased from House Hippo.
Caring for the tools that care for them.
A loaner when you need it
Extended warranty automatically enrolls that item in our servicing loaner program while its extended coverage is active.
No separate loaner rental fee applies during the agreed service period. Advance booking is required.
Shipping made simple
We coordinate shipping through our discounted shipping program. You use the packaging supplied with the loaner and follow our packing instructions.
We arrange labels and pickup or drop-off details. You pay the quoted shipping costs.
Routine servicing and all exchange shipping are chargeable. A covered warranty fault follows the separate warranty and warranty loaner terms.
Support while your equipment is serviced.
Your booked loaner arrives before you send your equipment. Keep it until your serviced equipment returns.
Advance booking is required. Routine servicing and shipping are quoted and chargeable.
A little planning. Less disruption.
If you need a loaner, contact us ahead of time. We confirm the booking and coordinate its arrival before you send your equipment.
- 1
Book ahead
Tell us what needs servicing and whether you need a loaner. We confirm the scope, costs and timing.
- 2
Receive your loaner
Have the loaner received and in place before sending your unit, helping avoid clinic disruption.
- 3
Reuse the packaging
Pack your equipment in the loaner’s reusable packaging. We arrange the shipping labels and instructions.
- 4
Return the loaner
Keep it until your serviced unit has returned. Then send the loaner back using our return arrangements.
Support beyond warranty
Servicing continues after coverage ends. Without active extended warranty, a loaner can be arranged for a modest fixed rental fee covering the agreed service period, quoted in advance.
An annual nudge
Optional annual reminders help you plan. You decide whether to book, taking recommended maintenance schedules and applicable requirements into account.
A reminder does not authorize work, book servicing or reserve a loaner.
Your servicing questions, answered.
What shipping does the clinic pay for?
For routine servicing, the clinic pays delivery and return of both the loaner and its own equipment: all four shipments. Costs are quoted in advance. House Hippo coordinates the shipping arrangements.
Is routine servicing included in extended warranty?
No. Active extended warranty includes the servicing loaner benefit with no separate rental fee, but routine servicing and shipping remain chargeable. Covered warranty faults are handled under the applicable warranty terms.
Can I send equipment without booking?
Please contact us first and wait for confirmation and shipping instructions. If you need a loaner, advance notice is essential so it can arrive before your equipment leaves.
Do I need to buy packaging?
When you receive a loaner, use the reusable packaging it arrived in, following our instructions. If you are sending equipment without a loaner, contact us for packing guidance.
Why send smaller equipment for service?
Send-in servicing avoids travelling-technician and call-out charges for smaller items and helps us keep overall pricing affordable.
Can you service equipment purchased elsewhere?
These servicing and loaner programs are exclusively for products purchased from House Hippo.
LET’S TALK
Let’s plan your equipment support.
Tell us which House Hippo item needs attention and whether you need a loaner.
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