Return freight
Customers normally pay return freight. If a product is defective or incorrect, House Hippo will confirm an appropriate freight arrangement with you before it is returned.
RETURNS & REFUNDS
Practical support when your order needs a second look.
Eligible unused products may be returned within 30 days of delivery. Contact House Hippo within that period to request return authorization before shipping anything back.
BEFORE YOU RETURN A PRODUCT
Request authorization first.
Products must be unused, in new condition, and complete with their original packaging, accessories, manuals and components.
Email dr.rhettmortenson@househippo.co with your order or invoice number, the product and your reason for requesting a return. Include photographs if the product is defective, damaged or incorrect.
We will confirm eligibility, the return address and shipping instructions. House Hippo return authorization is required before you ship your product.
We will confirm eligibility, the return address and shipping instructions. House Hippo return authorization is required before you ship your product.
RETURN TERMS
Confirm the arrangement before shipping.
Restocking fees
There is no automatic restocking fee on ordinary stocked products. A restocking fee may apply only where House Hippo actually incurs one. Any such fee will be disclosed before return authorization.
Refunds
Once the authorized return is received, we will inspect it to confirm its condition and completeness, then confirm the refund with you. Any applicable restocking fee must have been disclosed before authorization.
PRODUCT-SPECIFIC ELIGIBILITY
Products that may be excluded.
Depending on the product and the terms of your order, exclusions may apply.
- Special-order or customized products
- Installed or used equipment
- Clearance or liquidation products
- Appropriate hygiene-sensitive items, including items whose protective seals have been opened
Contact us to confirm the eligibility of your specific product. Defective or incorrect products are reviewed separately from ordinary unused-product returns.
Need help with a return?
Contact Dr. Rhett Mortenson with your order details before arranging the shipment.